We smart-design your e-commerce across borders

Intelligent, flexible and agile international delivery and returns solutions.

By uniting multi-carrier power, advanced technology, and global expertise, we empower you to scale internationally faster, smarter, and with total confidence.

Leading e-commerce brands choose Asendia for global scale, local know-how and agility

2,000+ experts, 17 countries, 200+ destinations.

Small businesses can offer big-brand delivery experiences too.

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e-PAQ by Asendia

Delight your shoppers with world-class delivery options, seamless returns, and smooth customs clearance.

Your global growth hinges on meeting local expectations for international delivery and returns. That’s why we built e-PAQ. Driven by our smart-design by asendia® philosophy, it unites a global multi-carrier network with intelligent tech and expert insight - empowering you to offer shoppers the flexible, seamless experiences they demand in every market.

Home Delivery
RELIABLE & GLOBAL

Home Delivery

Home delivery that connects you to the world.

Accessible, dependable, and crafted to deliver confidence in every market. Four home delivery solutions to choose from.

  • 4 services; budget-friendly to best-in-class
  • Full tracking visibility
  • Customs & duty management
Out of Home
SHOPPER FREEDOM

Out-of-Home

Today’s shoppers value choice and flexibility.

e-PAQ’s out-of-home solutions give shoppers the freedom to collect parcels where and when it suits them best.

  • Carrier-agnostic dense network
  • Collection points & lockers globally
  • Secure & 24/7 access
Returns
CUSTOMER LOYALTY

Returns

A great returns experience keeps customers coming back.

e-PAQ Returns makes it easy to manage global reverse logistics efficiently and transparently.

  • Local return addresses
  • Prepaid labels & QR codes
  • Faster refunds for shoppers

Grow globally with confidence
Deliver better shopper experiences and greater operational efficiency in a fast-evolving global market.

Don't let cross-border complexity stall your e-commerce growth. Partner with Asendia for the agile services, smart technology and international expertise you need to succeed worldwide.

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Grow

Your business internationally with delivery choice that wins customers.

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Improve

Shopper experiences across the full journey; customs, delivery and returns.

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Save

On shipping and returns, optimise the process, and move faster.

Built for every stage of growth.

From first international orders to global scale, e-PAQ adapts to your goals and markets.

Start ups

Start ups

Start shipping internationally with confidence. Get set up fast — with expert support at every step.

Fast setup Flexible options Confidence to launch
Scale ups

Scale ups

Optimise shopper experience as volumes rise — without adding complexity.

Multi-carrier choice Better returns Expert support Customs options
Enterprises

Enterprises

Tailor delivery, returns, and integrations across markets and channels.

Custom solutions Peak-ready Compliance support Control at scale

Popular WITh

Fashion and apparel
Health & beauty
Small electronics
Books
Marketplaces
Lifestyle brands

Introducing the e-PAQ difference.

Our core strengths. Your advantages.

Multi-carrier power

International e-commerce moves fast. Our agile model and expert teams help you stay ahead and pivot quickly if you need to.

We select the right carrier for every parcel - so you’re never locked into one last-mile provider. By combining lane performance monitoring with configurable routing rules, we can:

  • Adapt when capacity, service or local conditions shift.
  • Optimise for speed, cost, delivery choice, or all three.
  • Stay ahead of ever-changing compliance requirements.

200+ destinations | 100's of options | Postal & commercial

Customs

Customs & Compliance Expertise.

From declarations to duties, our specialists ensure your shipments move smoothly across borders, avoiding delays and customer frustration.

Tech

Tech-Enabled Visibility.

Plug in once and track everything. Unified data and real-time updates keep you and your customers informed from checkout to delivery.

Expert

Expert-Led.

Behind every shipment is a team that knows your market and your customers supporting you as an extension of your business.

Bespoke Solutions

Bespoke Solutions.

Every brand is unique. Our flexible logistics model evolves with your business, helping you enter new regions, manage complexity or implement a seamless returns lifecycle.

"Whether you're expanding into new regions or fine-tuning performance in existing ones, Asendia gives you confidence, clarity, and control."

Hendrik Kummeling

Hendrik Kummeling

Chief Growth Officer

Don't just take our word for it

Asendia is trusted to deliver worldwide by some of the biggest names in retail, and hundreds of smaller businesses.

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“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”

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“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”

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Asendia is by far the most resourceful and provides the best communications.

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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape; it enables us to have confidence in our ability to react quickly should new guidelines be issued from any country.”