e-PAQ services available to Belgium
e-PAQ’s Select, Standard and Plus services offer a wide range of delivery solutions with options for tracking and price to suit you and your customers needs. However your customers like to receive their parcels, e-PAQ delivers.
The easiest, fastest and most cost-effective way to ship to Belgium
E-commerce consumers in Belgium are tech-savvy, discerning customers who expect high standards of service. 56% of Belgian shoppers buy cross border, mostly from the Netherlands, China, the UK, Germany, France and the US, and the majority (76%) expect their goods to be delivered directly to their homes quickly and easily.
e-PAQ Select makes it easy to meet the expectations of Belgian customers; with D+2/3 from the Netherlands and D+4/6 from the rest of the EU, and full tracking from the moment the parcel enters the Asendia network, your customers in Belgium can be confident their orders are dispatched and received in good time with clear communication throughout.
Communication and clarity are key to a fantastic delivery experience. You can be sure all e-PAQ deliveries comply with the latest EU VAT and customs regulations.
Service at a glance
Overcoming the challenges of delivering to customers in Belgium
With four official languages and bordered by the Netherlands, Germany, Luxembourg and France, Belgium offers huge potential for cross-border e-commerce. Belgium’s own e-commerce market was slow to develop, so Belgian shoppers have been buying fashion, leisure, health & beauty and electronic goods from across the EU for many years now.
A small but densely-populated country, Belgium’s lack of language barriers and physical borders, and high internet penetration rate, makes it an appealing market for many retailers. And despite the unique identities of Wallonia, Flanders and Brussels, Belgians are united in their demand for high-quality delivery that’s tailored to their needs.
With Belgian shoppers spending an average of €1,610 per year online, the time is now to target this fast-growing e-commerce market at the heart of the EU.
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Q&A with Ellen Kop
E-Commerce Industry Manager Benelux and Strategic Accounts, Asendia Benelux
1) What are the main characteristics you see concerning the Benelux region’s e-commerce market size?
Online food sales in the Netherlands have increased by 58% in 2020. This is a huge jump which shows that new consumers have entered the online grocery market. We estimate around a quarter of e-shoppers will continue making digital purchases despite shops reopening and we expect a small number to avoid physical stores altogether.
2) What, for you, has been the most exciting recent development in e-commerce?
More brands are now opening new cross-border markets thanks to the boost that lockdown gave to online sales. Throughout the Covid-19 pandemic, we’ve seen an increase in webshops connecting to marketplaces in several countries. The higher order volumes and restricted working conditions have helped us learn and refine our methods to provide even better support to our clients.
3) What are the most preferred products bought online in the Benelux region?
The most popular products bought online in Belgium are pharmaceuticals, health and beauty products, food, toys, and equipment for home working and gardening. In the Netherlands, the same products are popular both in retail and online, with IT, sports, home and living, and food topping the list.
Still curious? For a comprehensive yet concise look at e-commerce trends in Benelux, and to read the rest of Ellen’s interview, download the Benelux 2020: E-commerce Country Report by RetailX in partnership with Asendia.
