The challenge
Atout Cosmetics uses various sales channels, but in Switzerland, it relies primarily on large e-commerce platforms such as Amazon and Zalando.
These marketplaces prescribe a certain level of service to retailers. For example, orders must reach the buyer within a few days. In addition, the seller must complete all necessary formalities such as customs clearance and bear all costs including import duties ( DDP logistics ). In addition, a simple returns process for the buyer, including prompt reimbursement by the retailer, is required.
The solution
Asendia's DDP shipping solution e-PAQ Select SmartGate Flex helped Atout Cosmetics make shipping to Switzerland smooth and convenient.
- Uncomplicated IT integration: No costly and time-consuming efforts for the developers of Atout Cosmetics
-
Shipment preparation: Same process as for national shipments without additional documents with final mile carrier label
-
Efficient logistics: consolidation in mother boxes and entry point in Germany
-
Paperless customs clearance: Export from Germany and import into Switzerland via automated data exchange
-
Customer-friendly returns process: Submitting returns to Swiss Post and local returns management with daily reporting
In addition, Asendia provided Atout with contacts to set up a fiscal representative. Tax registration makes it easier for Atout Cosmetics to sell its products to Swiss customers at attractive prices, which in turn increases the attractiveness of the brands in this high-price market.
“The implementation of fiscal representation enabled us to efficiently import our products into Switzerland while ensuring that all tax obligations are handled correctly.”
Henri Bechtolf (Head of Business Development, Atout Cosmetics GmbH)
