Shopper Customer Support

What does Asendia do?

We do not handle the delivery of the parcel to your door or collection point.

We handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. A delivery partner handles the rest within your country.

A detailed explanation is here.

Delayed or damaged parcel? Tracking number not working?

Sorry for this. It is best to contact the shop you bought from to see how they can help you. They will contact us directly if they need to raise a claim.

To track your parcel visit our online portal.  For parcels being sent from the USA click here.

If you would still like to speak to a member of our customer support team, please complete our contact form. Please be advised that contacting your retailer is likely to be the quickest solution.