All deliveries with Asendia are 100% carbon neutral.
Tailor-made solution for FARFETCH
Asendia and FARFETCH have collaborated to create a bespoke logistics service, sharing a commitment to delivering an exceptional luxury e-commerce experience.
APPROACH
We understand delivery is at the heart of your customers’ experience and impacts every department in your business.
Asendia is the agile, expert partner you need so all departments can quickly respond to the fast-paced world of e-commerce.
We can help you:
“Asendia thinks about e-commerce as a whole and how they can add value to the retailers they work with.”
DELIVERY OPTIONS
Have a specific requirement to a country or region?
Talk to us. If it’s not currently within our solution we may be able to build something bespoke.
HOW WE DO IT
We bring together the best of our Group expertise around the world and an unrivalled partner network, to offer you the most agile and affordable cross-border delivery solution that is loved by your shoppers in each country.
La Post and Swiss Post networks
Asendia was founded by La Poste (Geopost) and Swiss Post, giving us unique access to both companies’ brands around the world. This includes technology expertise as well as logistics and delivery specialists.
Optimised partner network
We supplement our Group operations with best-in-class logistics partners at every stage. From line-haul providers and customs agents, to final-mile delivery partners. Our close relationships and consolidation of millions of parcels every month allow us to negotiate excellent rates.
Not to be confused with software-only solutions
Some providers may offer similar technology, but don’t also provide the logistics capabilities, or only provide limited delivery options. This requires you to need multiple carrier accounts, collections and rate cards.
With our multi-carrier solution you only need an account with Asendia. However we can work alongside other delivery partners too is you wish.
Don't choose between courier or postal options; get both
Our network of final-mile delivery partners includes a range of options covering 200+ destinations.
To make it easy to pick the right solution for your business, we plug all our final mile partners into a range of 4 services based on their delivery speed, tracking, weight limit and value-added options.
e-PAQ offers what most e-tailers need, but for Enterprise customers we can provide flexibility and even create tailormade solutions.
A convenient, hassle-free returns process keeps customers coming back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.
SOLUTION
Our flexible model enables us to switch logistics and delivery partners, adapt to changes in legislation and develop our own IT solutions. This agility means we’re able to support customers whatever happens; in recent years, Asendia delivered through Brexit, IOSS, COVID and conflicts.
“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”
Asendia is by far the most resourceful and provides the best communications.
“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”
“Having alternative solutions being brought to the table is of great help given the ever-changing landscape; it enables us to have confidence in our ability to react quickly should new guidelines be issued from any country.”
BENEFITS
The key to a successful peak season is communication. We stay in touch all year round to ensure we have accurate forecasts and are effectively managing collections, air space capacity, volume through customs gateways and last-mile courier choices.
Our team of developers and analysts are always exploring new ways to do more with technology; right now, we’re investing in:
Our investment in leading ecommerce technology companies esw and Anchanto is part of a wider strategy to enhance our logistics solution with the very latest technology. Together we can empower your international growth.
Onboarding team
Clear implementation strategy
Planning, timescales and testing
Dedicated Senior Account Manager
Clear escalation path
Formal review meeting schedule
Rapid response times
Extended peak support hours
Proactive reporting
Global Account Solutions team support
Help developing a multination solution
Potential for pricing benefits
Improved management efficiency
Whether you...
…then we are happy to be join your portfolio of delivery partners.
Our investment in unique robotics and sortation reflects our innovative approach to logistics
BESPOKE SOLUTIONS
This is where we excel
Talk to us about your specific needs and we’ll find a solution that’s right for you.
See examples of Enterprise retailers that have increased sales in existing and emerging markets empowered by our willingness to develop solutions with them.
To enter the French market and get up to speed with the competition, Vision Direct needed to be able to deliver consistently within 2 days at a non-express courier price. Asendia negotiated privileged access to La Poste’s Colissimo network with a later cut-off time.
Urban Outfitters’ logistics partner let them down just before Christmas 2014; the fashion retailer needed a new partner that could help tackle peak season with quick integration and onboarding.
Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.
© 2024 Asendia Management SAS
© 2024 Asendia Management SAS