Our Technology

We aim to make your experience - and your shoppers experience - as frictionless as possible. We provide a shipping platform, tracking platform and customs clearance platform developed by our in-house team. Developing our own technology means we can be flexible to your needs, and adapt to new delivery expectations and regulations quickly.

Speak to our team today

We've made it easier for you to manage cross-border shipments with multiple final-mile carriers.

Asendia Shipping, our multi-carrier shipping platform, makes it easy and efficient to access all delivery options around the world. You choose your services and the countries you want to ship to, and it will provide the correct label for each parcel.

We will further sort your packages and parcels at our distribution centre and make them ready for their next leg of the journey by air or road, ensuring they are ready for customs and our in-country delivery partner.

Features and benefits

With reliable tracking and local language notifications we minimise your "where's my parcel?" enquiries.

Asendia Tracking is our fully integrated tracking platform that offers both retailer and end consumer views. For retailers, it works seamlessly with your existing systems, giving you full visibility of all your parcels with customisable reports and complete up to date accurate tracking information. For your consumers, the platform is available in multiple languages and gives them real time updates of their parcels.

Features and benefits

Customs clearance

Our customs clearance portal collects duty, taxes and ID on behalf of your customers so their parcels can clear customs swiftly.

Depending on the destination country and your individual business needs, we can offer both Delivered Duty Paid (DDP) and Delivered Duty Unpaid services (DDU).

What is DDP?

For DDP, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these costs in your selling prices so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives. 

What is DDU?

For DDU, customers pay their own taxes, duties and fees through our secure portal. They can also securely upload their ID if this is a customs requirement.

What is the shopper's experience?